In medicine, the words we use when speaking to patients can make an enormous difference to their care experience and indeed their health outcomes. It is critical that we communicate with empathy and respect. Moreover, the words we use in the written form, such as in medical records and consent forms, are equally important. The highlighted hands on the cover spell out 'respect' in Auslan.FIND OUT MORE
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Choosing our words wisely: why language matters
Subtle changes in language and communication can carry great significance for patient experiences and influence their future relationship with health services.
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